Toshiba products are supported by an industry-leading warranty scheme, giving up to seven years cover. Toshiba was the first company in the UK to link the level of warranty cover offered to training and competence by installers and service staff.
Training is a priority for Toshiba, and this is provided via a network of centres across the UK, based at Toshiba locations and distributor premises. The company recently introduced an online training academy aimed at busy engineers, enabling them to update their skills at a time to suit them. It uses a combination of instructional videos, pictures and bite-sized information that users can study and return to at any time. Customer have their own training account, which records the courses they have successfully completed, either online or physically in the classroom. This provides automatic validation for warranty cover for equipment installed by each user, in accordance with Toshiba’s terms and conditions.