Carrier Solutions UK Hosts Exclusive Customer Visit to its Japan Factories
London, England, September. 9th, 2025 – Carrier Solutions UK recently led a select group of distributor partners and their top customers on an exclusive visit to Carrier’s manufacturing facilities in Japan, home of the iconic Toshiba HVAC product range and the next-generation USX Edge modular heat pump. Carrier Solutions UK Ltd (formerly Toshiba Carrier UK Ltd) is a part of Carrier Global Corporation (NYSE: CARR), global leader in intelligent climate and energy solutions.
The five-day programme included tours of the Carrier Japan Corporation Fuji Factory and the Tsuyama Factory, birthplace of the Toshiba USX Edge modular heat pump. The trip also offered cultural highlights in Tokyo, delivering a unique opportunity to deepen professional relationships while immersing visitors in the heritage and future of Carrier technology.
“This trip was about more than just showcasing production excellence; it was about celebrating longstanding partnerships, many of which span decades,” said Dave McSherry, Sales Director, Carrier RLC UK. “For our guests to see first-hand the incredible care, precision and pride that goes into building Toshiba systems, including the latest USX units, was both powerful and memorable.”
Among those who attended were representatives from key Carrier Solutions UK distributors, such as Cool Designs Ltd, Hushon, DYSK, and Cool Solutions Distribution Ltd, as well as selected mechanical consultant engineers along with some key contractors and end-users. Attendees had the opportunity to explore the Fuji Factory and the Tsuyama Factory, a flagship facility for modular heat pump development and production.
“The Tsuyama site, where the USX Edge is made, was a real highlight,” said McSherry. “This wasn’t your average factory tour. Our visitors were genuinely impressed with the scale, sophistication and efficiency of the operation. Seeing the USX in production provided a new appreciation for its quality and the engineering behind it.”
“This trip was an investment in our customer relationships,” McSherry concluded. “Events like this underline the value we place on collaboration. Especially for distributing partners like CDL, CSD and Hushon, who’ve been in partnership with us for over 20 years. These experiences build connection, confidence and momentum for the future.
About Carrier Solutions UK
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the centre of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.
Carrier. For the World We Share.
